This policy explains when Outsourcea refunds purchases of its own services. It does not cover project payments between clients and providers, which are never made through Outsourcea (see "Project payments" below).
Listing and membership plans
- First purchase. If you ask within 14 days of paying for a company's first subscription to a plan, we refund the full amount paid.
- Renewals. If you ask within 7 days of a renewal charge, we refund that renewal in full, for example when a plan renewed before you had a chance to cancel it.
- After these windows the current period is not refunded, but you can cancel at any time so the plan does not renew again. Cancelling on its own does not trigger a refund; the plan simply stays active until the end of the period you paid for.
- When a plan payment is refunded in full, the subscription ends and the plan's benefits, including the directory listing, stop.
Introductory prices and promotion codes
A refund is always of the amount you actually paid, after any introductory price or promotion code.
Featured placement
- Before a placement starts (for example, a purchase that extends a placement you already have), you can ask for a full refund.
- Once it has started, a Featured placement is not refundable, except when a fault on our side kept it from being shown. In that case we refund the unused part or extend the placement.
- A refunded placement is removed from the Featured block.
Platform fees
Platform fees are not refundable, except to correct a billing error, for example a fee charged twice or charged on a payment that was later cancelled. Outsourcea Finance can also waive or cancel a fee before it is paid.
Project payments
Clients pay providers directly, using payment details verified by Outsourcea Finance. Because that money never passes through Outsourcea, Outsourcea cannot refund, reverse or hold project payments. If something goes wrong with a project payment, raise an issue on the payment request and our team will mediate between the client and the provider.
How refunds are paid
Approved refunds go back to the payment method used for the purchase, in the same currency, through our payment processor, Stripe. Banks usually show the refund within 5–10 business days. Where only part of a purchase qualifies, we may approve a partial refund.
Chargebacks
Please contact us before disputing a charge with your bank; we can usually resolve it faster. While a chargeback is open, we may pause the paid features linked to that charge.
How to ask for a refund
Email support@outsourcea.com or open a support ticket with the category Billing from your account. Tell us the company, the invoice number (it starts with INV-) and the reason.
Changes to this policy
We may update this policy. Each version is numbered and dated, and the version in force when you paid applies to that purchase.